It's been a while since my last letter. How have you been? I hope you're doing great, unlike me today. I'm feeling overwhelmed today. I feel like I'm letting down some of my plans. Here I am, writing this while watching YouTube videos filed under 'Christmas In A Cabin' because my mind just can't process things other than what to eat, what to watch, and what time to sleep. Also, this kind of video gives me the comfort that I need in a time like this. After I logged out from work earlier, I felt a wave of relief that finally, this workweek was over. My overwhelmed feeling is not because of work. If anything, working would have eased this feeling. I think I'm sad and somewhat broken-hearted because of a part-time job. Three weeks ago, I was working as a part-time project coordinator for a small business after I logged out from my full-time work. I was doing great. I was getting consistent positive feedback from the CEO/owner himself. But he said he had to remove me from the payroll for now because new clients were not getting in the door. I understood, I mean it's business and as the owner, he had to do what he had to do. I guess what breaks my heart is the fact that I put my heart into finding and getting this job, and now, it's on hold. Anyway, I hope by December, I'll be able to resume my work in that job. I really love working in that company. So much with that, I'm kinda hungry now. I think my boyfriend cooked something delicious. Talk to you again, Ace

Magandang umaga! Kumusta ka? I hope you're having a great Sunday. Ako? Ayos naman ako. Medyo kulang nga lang sa tulog dahil around 0400AM na akong nakatulog and sanay na ang katawan kong gumigising around 0700AM kapag Sunday. Or sabihin na lang nating ang dami kong tulog kahapon, like buong araw ng Sabado. Routine ko na 'to since night shift ako and around 0900AM akong natutulog kapag Sabado. First time kong sumulat sa'yo today. Actually, nakuha ko ang idea na 'to when I watched the movie of Sarah G. and John Lloyd sa Netflix. I'm not sure kung napanuod mo na pero it's titled Finally Found Someone. Hindi ko na ikwe-kwento 'yong movie pero si Aprilyn kasi eh nagsusulat ng love letters sa cards for her future husband. Well, I'm not very good in writing using a pen and paper kaya dito ko na lang 'to isusulat. Simula last night, I've been in constant communication with a guy. We spent almost 2 hours in a call before he went to sleep. Kani-kanina lang, we had our first videocall. Masaya, like overjoyed. I like him and I already told him that I want us to date. Masyado bang mabilis? Ako kasi eh gusto kong klarado ang intentions ko when it comes to matters of the heart. Hanggang dito na lang muna. I'll tell you more about the guy as I get to know him. Can't wait to meet you, Ace

Magandang gabi! Kumusta ang Tuesday mo? Sana masaya at healthy ka. Ako, ayos naman. In less than 2 hours eh magwowork na ako. Masaya ang puso ko ngayon. Oo, may nagpapasaya. Ang cute-cute niya. Siya yung taong gusto mo lang yakapin palagi kung ibibigay ng pagkakataon. Sana masaya rin ang puso mo ngayon. Today, medyo wala akong ganang magkikilos. Gusto ko lang na nakahiga. HAHAHA. But maybe it's because I haven't had my morning coffee yet. Busy week of the month ko sa trabaho but I feel like ang gaan-gaan ng load ko. Alam mo, I'm excited for the coming weekend. Saka ko na sasabihin kung bakit. Hanggang dito na lang muna, Ace

Magandang gabi! Today is the 8th day of my leave from work. I feel so refreshed already. Probably something on the level of ready to start a Monday at work. But enough about work for today. Let me tell you something more interesting. I met a guy in person the previous weekend, on the first day of my leave from work. I'd like to think that we had a great time. I had a great time, I hope he had too. We had late lunch, dinner, and brunch, with Netflix and chill. LOL. He's a lot of things but boring. He's a very sensible person. He knows how to talk and carry a conversation, probably that's because he's a teacher. We were able to talk about a lot of things, from very personal topics to current political and social issues. Funny thing was, we both couldn't handle our alcohol. With just one bottle of ginger beer, our heads were both spinning. I think that's a good thing? Or maybe not? I mean it's good because at least I know that we're not that of a drinker. The downside would be, who's gonna drink our turns in social drinkings? Hahaha. I'll tell you more about him in my next letters. Talk to you soon again, Ace

"My love for books has brought me to places that sometimes I thought I would never be able to visit if I'm not a book lover." The first time I saw the official announcement on the Facebook page of the Manila International Book Fair, I couldn't contain my excitement. Hindi ko mapigilan na hindi mapasayaw sa tuwa. Ganito lang talaga ako kapag masaya, I even sing while dancing kapag sobrang excited ako. The moment na malaman ko ang dates ng MIBF 2023, agad akong naghanap sa pages ng mga publishing company at bookstores regarding their own announcements sa participation nila this year. When I saw that FullyBooked is offering their customers free tickets to the fair, I already made a plan kung aling branches nila ang pupuntahan ko to get a ticket. My partner and I dropped by their branch in Glorietta the following weekend kaso ubos na daw agad. I was even planning to go to their Greenbelt branch but the customer service rep that I was able to talk to said na mas nauna daw naubos sa branch na 'yon. Since I was already in a bookstore, I just looked for the second book of What If It's Us, in the Instagram post on the left, Here's To Us by Becky Albertalli and Adam Silvera. Luckily, meron sila kaya hindi na rin sayang ang pagpunta namin ni boyf sa branch na 'yon. The following weekend, my partner and I visited the FullyBooked in Conrad. Ang saya ko lang kasi marami pa silang tickets. The customer service rep even gave us 2 tickets and told us to inform our friends that their branch still have tickets. Since andoon na lang rin kami, we casually browsed their shelves to look for any interesting titles. While doing so, naalala ko na book nga pala ang source material ng kakalabas lang na BL rom-com movie na Red, White, and Royal Blue. I saw few copies pero medyo mahal pa, almost Php1K. Kaya I decided na hihintayin ko na lang na maging available sa National Bookstore. *** I've been looking for a copy of Tale For A Rainy Season by Wincy Aquino Ong. You may visit the author's Instagram account below if you want to know more about the book. Ang tagal ko nang hinahanap ang book na 'to pero palagi na lang out of stock sa mga bookstore na napuntahan ko, even sa Mt. Cloud sa Baguio noong mag-celebrate ako ng birthday ko doon last year. I've been also constantly visiting the publisher's Shopee account pero sold-out palagi. But what a coincidence! Since I've been following Wincy's IG account, nakita ko ang story n'ya and took the opportunity to ask him kung nasa MIBF siya this year. Ang saya ko lang kasi nag-reply siya sa inquiry ko. Kahit na one day lang siya sa fair, ayos pa rin kasi for sure may available copies doon. And to quote Wincy's reply to me, "Will get back to you! But most definitely, I will be there Friday. If ever, I can meet you sa Komiket booth. Kindly text me here na lang. Text text tayo! At sa gulat ko sa message niya, all I could do was 'heart' his message. HAHAHA. I know! Such a lame reaction pero okay na, at least magkakaroon na ako ng copy ng book niya and most probably will have a chance to get a photograph and autograph from him. *** Now is a waiting game for me. It's just the second of September and DAY 01 of the fair will be on the 14th. *** I was not able to secure a copy of Tale For A Rainy Season. We went to the fair on its last day and as I expected, the publisher of the book was not there anymore. We only spent an hour in the venue and decided to just have our dinner and coffee afterward.

I am starting a promoted role at work tomorrow so I updated my LinkedIn profile and used an AI to summarize all the job experiences that I have had since 2013 and this is what I got: As a dedicated professional with a passion for driving success, I have built a strong foundation in various roles, including Customer Sales Specialist and Workforce Management Specialist. In my tenure as a Customer Sales Specialist, I excelled in assisting customers through engaging calls, fostering satisfaction, and loyalty while consistently exceeding key performance indicators. Additionally, I honed my skills in strategic production scheduling, agent management, and innovative issue resolution as a Workforce Management Specialist, optimizing workforce efficiency and delivering exceptional service. Throughout my career, I have demonstrated a commitment to self-improvement, regularly evaluating my performance and setting ambitious benchmarks to achieve and surpass expectations. My proactive approach extends to creating actionable plans for career advancement, with the guidance of mentors and Team Leaders, showcasing my ambition and determination to excel within the organization. Moreover, I actively contribute to the growth and development of my team, training associates on internal WFM processes and updates and spearheading process assessments to ensure alignment with new process improvements. My ability to lead and mentor was exemplified when I supervised a scheduling team during the manager's absence, ensuring seamless workflow and cohesive teamwork. In addition to my expertise in customer sales and workforce management, I am highly skilled in data analysis, strategic planning, and process optimization, consistently identifying opportunities to align client needs with organizational standards. My collaborative nature enables me to forge strong relationships with cross-functional teams, contributing to a positive and goal-oriented work environment. As I continue to advance my career, I am eager to explore new opportunities for growth and innovation in the dynamic world of BPO. With a proven track record of driving revenue growth, optimizing workforce efficiency, and fostering operational excellence, I am poised to make a meaningful impact in any role I undertake. Let's connect and embark on a journey of mutual success! *** Surprisingly, I liked what the AI gave me. It gave me a format that I think is comprehensive enough for recruiters to quickly understand and spot the essential tasks that they are going to be looking for in a specialist and analyst role in planning and scheduling.

"But these last 60 hours have been eye-opening to me." It's been 25 days since I officially move out of my apartment in Quezon City. It's also this long already that I've been living with my boyfriend. As of today, I'm not sure if moving in before we even reach two years of being together is a great decision. I love my partner, very much. I love talking to him before going to sleep at night and seeing him first when I wake up in the morning. I love spending my free time with him even in total silence and just having him beside me. But these last 60 hours have been eye-opening to me. For context, his mother arrived last Monday from the province due to a family affair that they have this coming weekend. And ever since her arrival, she has changed and moved a lot of the things, some furniture, and fixtures, that I re-arranged to make our stay in the apartment optimized for our work-from-home set-up. And I'm not okay with all the changes that she did. This apartment that my boyfriend and I are renting right now is previously rented by his family (mother, brother, sister, and his sister's boyfriend). Right now, his mother is officially residing in their hometown and that makes her our visitor.?. His brother occupies the second bedroom when he works on-site three times a week and then goes back to the province to spend time with his family. And I think my boyfriend and his brother have an agreement that his brother will contribute an amount monthly for our electricity consumption. His sister and his sister's boyfriend already moved to their own house in the nearby province. As for the bills, aside from the contribution of his brother, it's 50-50 between my boyfriend and me. As far as I'm concerned, only my boyfriend and I are the official residents of our apartment right now. Or am I wrong? In this situation, I have this idea that if his mother would like to move things around the apartment, she would need to ask permission from both of us first and not just from my boyfriend. And when I woke up last Tuesday afternoon to all these changes, I went ballistic on my boyfriend. I know that I could have said things better and there's no excuse for how I reacted. And I'm so sorry for that. As to my issue with my boyfriend, my thingking is that my boyfriend should have said no when her mother was moving things around because it should be up to my boyfriend and me and not just my boyfriend since we both agreed to these changes with compromises from the two of us. As to what his mother did, I feel so disrespected. Wala naman sigurong magugustuhan na may bisita ka sa bahay mo at bigla-bigla na lang pakikialaman ng bisita ang mga pinag-aayos mo nang hindi nagpapaalam sayo. So with this event, I feel like I'm not ready for his family to get into things that should only involve my boyfriend and me. And I think I will never be. The only thing that I can logically think of doing is letting the changes be for now and I'll just move them back to where they were before when it's just my boyfriend and me again in the apartment. And yes, go out of the apartment from time to time to have a breath of fresh air and not be stressed about what just happened. So here I am, enjoying a glass of this decaf iced choco mochaluya all by myself at seven in the morning.

"Solitude is painful when one is young, but delightful when one is more mature." This is from a random search on the internet saying that this came from Albert Einstein, but I'm not sure if that's true. All I'm certain of is that this line speaks my truth. When I was still in college, I thought being alone was a flaw that I was so ashamed to tell others. But as I grew older, I realized that being alone doesn't necessarily mean I'm lonely. I realized that being able to embrace solitude with open arms is a gift. Recent events in my life have proven that I totally do not give a rat's a*s on other people's take on how I want to live my life. Let me tell you the story. In August of 2022, my partner and I decided to live together in the house that his family was previously renting. Obviously, both of us, my partner and I, are to pay for the rent. So what exactly is expected from this arrangement? On my side, I expect that all decisions concerning the house will only be made by the two of us and no one else. Let me be clear with that, no one else. Weeks after I moved in, his mother visited and just a few hours of being a visitor, I was already hearing that she did not like the way things were arranged in the living room and that she'd arrange them the way she wanted to. Wtf, right? Is that an attitude that you expect from your visitor? Definitely not in my house. Changes were made from time to time every time she would visit his son but I would always put them back to where they were before. We, my partner's mother and I, never talked about this but I made sure that my partner was aware that I didn't like the way his mother was changing things in the house. One night, a few weeks after that first incident, my partner received a message from her that her friend was sleeping the night in the house without even asking if we were alright with that. Since it was just the first time, I calmed myself and accepted it. The morning came, the visitor's family was meeting her before her flight overseas. And lo and behold, the visitor decided that it was okay for her family to meet her at our house, just putting here that the threat of COVID-19 was still very strong at that time. Though she asked for permission and I said yes, what was I supposed to say? They came and walang kaabog-abog na pumasok, with their shoes on. Like really? I just mopped the floor very early that morning. My point here is wtf?! Nag-desisyon ka na ngang ayos lang sa amin na tumanggap kami ng bisita, hindi mo man lang sinabihan na maging maayos na bisita. Then the last straw that totally pulled my trigger, nag-desisyon siyang ayos lang ulit sa amin, na mag-patira siya ng bisita niya sa bahay na 'to. On my point of view, sobrang disrespect na 'yon. Regardless kung sino pang poncio pilato 'yan, as long as hindi ka nagpapaalam sa nagbabayad ng utilities sa bahay, wala kang karapatang mag-imbita ng kung sinu-sinong tao without even asking for permission. Since I was not okay with what she did, I never exerted an effort to be nice. Remember, this is not the first she did it. And no, hindi ako magpapaka-plastik just to accommodate kung anong gusto niya. Apparently, it became a fire that I am not willing to put off. I was not surprised at all though. For someone na ang lakas ng sense of entitlement sa bagay na hindi naman niya ginagastusan, natural yung reaction niya. After all this, I'm not willing to repair whatever relationship we have unless I hear an apology from her. I'm done with people like her who always think they have a say on what happens inside my house though they do not have any money on the table. Decision-making inside our house is always only between my partner and me, and no one else's opinion matters. So, what exactly I am saying? People will always tell you na nagbago ka na kapag hindi ka na nila napapasunod sa gusto nila. And that's normal. People change and we change for our own betterment, hindi para mapabuti ang mga taong pilit nakikialam. They will tell you that you're selfish. And that's okay. It's never wrong to be selfish for your own good.

"Well, just because they say life starts at forty." When I started living on my own, celebrating my birthday had always meant sleeping for at least 10 hours, having dinner in a restaurant, watching a random movie in the cinema, and having a massage, all of these on my own. I never worried about doing things alone because it's rarely complicated. The only struggle I experienced was not knowing what I wanted to eat on that day and perhaps not being exactly sure if a movie was good enough for me to spend money on to watch it on the big screen. Now that I'm turning 30, it's somehow different. Though I still celebrated it with a lot of sleep, my boyfriend surprised me with a bouquet of roses and a cake. I'd say that my 30th birthday was a little extra. One weekend, after my birthday, my boyfriend and I, along with one of my best friends and his girlfriend, spent the weekend in the City of Pines, Baguio. We left the metro at two o'clock in the morning on Saturday, and by seven, we were already in Baguio. We had breakfast at Hill Station, went to see some tourist spots, checked into our hotel, and had dinner at Le Chef in The Manor. The following day was just another tour of the city, and we ended our mini vacation with four hours of relaxation at North Haven Spa. Onto the things that I want to do in my 30s... I want to have a two-story house with a mini-library, a super quiet bedroom, a pantry, and an outside space for ornamental and edible plants. I love having my own space where I have dedicated shelves for my books, a bedroom with thick blackout curtains, a storage area for my fermentation plans and the household's supplies, and a yard for an herb garden, rose, and orchid collection, some fruit-bearing trees, and day-to-day vegetables. My partner and I already have some random designs in mind, but nothing is fixed yet. As for the location, it's outside the metro but still just one or two hours away. It's perfect this way to make sure that we can easily visit or meet up with our friends whenever we want to. Furthermore, it's going to be easier for me whenever I have some business at work that I need to do in our office. At this age, I'm all for this mantra: a small circle, a clear mind, a happy heart, a private life, and peaceful days. Throughout the years, since I started working, I've managed to keep my social circle tight and small. I have my two best friends with their partners, very few work friends, my badminton friends, and some good friends of my partner. I intend to keep it this way. Having a small circle means that I can give more time to all of them whenever I'm free, which is always the case if a friend needs me, rather than spending it with a lot of people without having any meaningful connections and conversations. Even though I am a self-proclaimed introvert, I also enjoy the company of my friends. At this age, I just want to spend most of my time with my partner and enjoy the warmth of our home with our dog, and hopefully a cat in the near future. But of course, frequent brunch and wine nights with my friends are always on my agenda. In my 30s, I want to focus more on my inner peace, that level of calm and comfort where I am not bothered by noises outside of my home, where the harmony between my partner and me is more important than the chatters of other people. And if we want to share laughter and stories with our friends, we can invite them to our home or meet them outside or probably visit them in their own homes. Part of my social life is playing badminton with my friends. I think this will be my sport until my old age. Since 2016, badminton has been one of my stress relievers. It's as if I can release my frustrations whenever I smash the shuttlecock. It's just a plus point if I can score through those smashes. Sometimes, I even use the bird to release my anger for someone; I imagine that I'm hitting their faces instead. As I grow older, I want to read books more than ever. I've been reading books to pass the time since I was in high school. Reading has always given me comfort, especially when it's raining, and I have nowhere to go but indoors. These days, I never leave the house without a book in my bag. And I plan to keep my relationship with books this way. In my 30s, I want to focus on books that will further enhance my knowledge in my current profession, homesteading, and sustainability. In my 30s, I want to excel further in my job. I want to earn more awards related to my role. I also want to find mentors for myself to become the best in data analytics, presentation, and call center financial management. Furthermore, I aim to continue as a mentor to my colleagues in the company. As my number one goal for this year, I aim to be promoted to a role related to data management, probably in the reporting or business analytics side of the business. All of these will be discussed once I have my one-on-one coaching session with my manager to prepare for the coming year. On the side, I want to explore data science. I'm currently using Coursera.org to learn the initial steps of learning this field. I found an article earlier on how to become a data analyst. There are steps there that include suggestions on where and what to start with and which courses to take on the platform. I also plan to complement it with the HBR Guide to Data Analytics Basics for Managers. I've had this book since 2019 and haven't read it, so it's high time for me to turn its pages. With this plan laid out, I want to focus on experiencing new things by traveling. I want to be more adventurous when it comes to food. I want to explore new dining places and experiences. I also want to learn to cook new dishes, be they local or foreign cuisines. I think I will share them here too. I just finished putting up a goal board where my boyfriend and I will put our goals for the years to come. We will put our short-term goals, those that we want to accomplish within the following years, and our long-term goals, those that we want to achieve after a year or so. This year, I want to go to Siargao with my boyfriend. It's also a good idea to have a getaway with my best friends now that the pandemic has been somewhat controlled. Our last out-of-town trip was almost exactly three years ago. I also obtained a hotel membership recently that I plan to use during my #TravelGoals. I also plan to offer stays to my friends so they can enjoy the perks that I have during their travels. Throughout the years of having just enough money to live from paycheck to paycheck, I promised myself that in my 30s, I would do my best to invest part of my earnings so that once I hit my 40s, I would not worry about my financial stability. I've been constantly researching my current investments, and I think I'm on the right track. All these being said, I look forward to my 30s to experience things that I've never had before and continue enjoying those that make me have a small circle, a clear mind, a happy heart, a private life, and peaceful days.

Monday Another Monday, another busy day at work, at least that's I want to believe. I woke up around 0545 today. I was kinda not feeling it just because I wanted to stay in bed and get more sleep. But I couldn't do it since I still had reports due at 0700. Good thing I already created 2 out of these 3 reports. Looking at my work inbox, I already wanted the day to end. Anyway, I had no choice but to work through all of my e-mails until I had to attend my only meeting for the day. Just right before this dreaded meeting of mine, I brewed a cup of coffee and had it the way I always want my coffee, black and unsweetened. Anyway, while going through my e-mails, on the background, I was running schedule models that I had to submit before the day ended. Around 1200, I finished my last weekly report every Monday. And this was also the time of the day that my energy to work dwindled. To prevent myself from sleeping during my break, I decided to continue my Marvel moview marathon. After getting some rest, I decided to power up my laptop again and finish my headcount reduction models. It felt great to finally finish these models. At last, I can have a very sound sleep tonight, at least after I work through my remaining e-mails. Lol. Good night! *** Tuesday Nothing much happened except for the unofficial announcement that my bid is getting cancelled because of many staff movements that are happening in the program. I don't know what's with this week but I've been feeling too stressed since yesterday. Boyf and I had a little fight while having dinner and I just don't have the energy for that right now. I'm tired because of my tasks at work and all I want to do is just sleep and eat and sleep. ZzzZzzzzzzZzzZzzzzz *** Wednesday Started my day with so much energy and had some rest after 4 hours of working. Today I got a confirmation that indeed the bid is getting postponed again and my bid cycle is going to be every three months now, instead of every 2 months. Boyf and I still haven't talked. Not that I'm avoiding it, I still just don't have the energy for it. To get my mind off of things, I watched the 10-episode series- The Lincoln Lawyer. By the time I was about to logout, I was already on the 10th episode. It's an interesting series if you're into court trials and stories behind the crimes. Thursday I was too lazy to get up from bed. To be continued...

"I'm in a restaurant eating a creamy pasta that I can't see but I can taste garlic and tuna." All of a sudden, nagising na ako. To my dismay, nananaginip lang pala ako. And suddenly, I am craving for a tuna pasta. The next thing I knew, I was already in the kitchen: boiling water in a big pot and preparing the pan for the pasta sauce. Here are the ingredients that I found in my cupboard: approximately 300 grams of fusilli pasta can of tuna butter olive oil minced garlic shredded cheddar cheese ground black pepper In the pot, I cooked the pasta until al dente. For the sauce, I melted the butter in a few tablespoons of olive oil, just to make sure na hindi masusunog ang olive oil. Once I noticed na melted na ang butter, I added the minced garlic. If you're into garlic, add to your heart content. While waiting for an almost light brown garlic, I drained the oil of the tuna. Noong na-achieve na ang gusto kong kulay ng garlic, I added the tuna and continued stirring the sauce until the tuna turned brown. Hininaan ko ang apoy, just enough for my sauce to be heated until pwede nang ilagay ang pasta sa sauce. I scooped a cup of pasta water before draining the rest and immediately added the pasta to the sauce and turned off the heat right away. I added pasta water to the mixture that I thought was enough to taste saltiness in the pasta. For an added flavor, I put some ground black pepper and a lot of shredded cheddar cheese. Right away, I plated my pasta and enjoyed it with yellow mango smoothie while watching the new episodes of The Peacemaker on HBOgo.

"After your training, you will be exposed to the real environment of taking in live calls from customers. But of course, you will be moved to productions the way a momma bird teaches her little birds how to fly." You will be assigned to a new team leader, usually called as transition team leader, who will guide you as you go through shifts of taking calls, mentoring, and additional coaching in 20 days. Your transition team leader will be the one representing you in front of operation managers, clients, and other production stakeholders. Your team leader will answer to the stakeholders for any escalation or even misdeeds that you may commit during your transition period. Since a team leader will not be able to accommodate all the coaching and escalations that your class may get, you will have mentors, tenured agents from productions, who will be facilitating your daily cluster coaching and answer your questions before, during, and after a call. A mentor usually handles at most four agents to effectively and efficiently coach each of you if ever your cluster will have a lot of escalations in a day. Also, support teams like quality assurance evaluators, communication coaches, and sales coaches will be there to polish your communication lapses, call-handling and process compliance, and sales pitch strategies. Quality assurance evaluators are responsible for grading your product know-how and call-handling and process compliance. You will have at least one evaluation per day during your transition period. Most of the time, QAs are after process compliance, whether you give the correct sales disclosures, inform your customers with the correct product or service details, give your callers with the right pricing, and other product or service-related information. From someone who got into the productions because of perfect QA evaluations, I can say that the only way to get high evaluations is to do whatever you learned from your training and execute the feedback of the evaluators properly. In short, do whatever they say. The transition period is not the time for you to do whatever you want that's against the process guidelines if you want to get into productions. Communication coaches or just comm coaches are the ones who will help you polish your grammar lapses, how you communicate to your customers, and how you think while conversing with them. From what I saw during one of the transitions that I had before, comm coaches will never get tired of helping you polish your communication lapses unless you don’t want to help yourself. Most of the times, you will have at least one session with a coach in a week but if they see that you need more, you can get at most three sessions per week. Comm coaches love an agent with a neutral accent in using English. This is because it is so much easier to speak with someone without an accent. Sales coaches are the people who will help you improve your sales pitch. Most sales accounts in a contact center have sales coaches to guide their agents to better offer their services or products. They will help you in transitioning an ordinary product or service inquiry into a sales pitch. Coming from a sales coach, always remember that not all calls that you will receive as a sales agent are sales calls. You must understand that some customers call because they only want to know more about their options. In this case, you must listen to them first. Then, identify their pain-points by asking the right questions. After helping, not making, them realize their needs, you can casually proceed to informing, not selling, them of the products or services that best fit their needs. This way, you will not be hard selling. So, once you hit the transition period, make sure to exhaust all the help that you can get to improve yourself as an agent so that once you’re in productions, hitting your goals will be easier.